Wlbr Support
Need support? Start here.
Start with how Wlbr works or browse our step-by-step guides. No sign-in needed.
For help with a specific payment, task or account, sign in and open a support ticket.
How Wlbr works for sellers
Clear answers,step by step.
Find short, practical guides covering everything from setting up your account and creating a payment to funding, milestones, releases and refunds.
All guides
Adding your payout account
Add the New Zealand bank account where your released funds should be paid.
Read the guideConnecting Xero
Connect Wlbr to Xero to make keeping track of payments and fees easier.
Read the guideHow to approve a release
Only approve a release when the agreed outcome has been met. Approval tells Wlbr that the funds are ready to move to the seller.
Read the guideHow to set up a payment
Create the agreement, invite the buyer and secure the funds before anything moves forward.
Read the guidePaying in Milestones
Break a larger task into clear stages, with payment released as the work progresses.
Read the guideRefunds
If the deal does not go ahead, or both sides agree that some or all of the held funds should be returned, Wlbr can refund the buyer.
Read the guideVerifying your identity
A quick identity check helps keep Wlbr and every payment safer.
Read the guide
Quick Answers
Where are the funds held?
Client funds are held in Wlbr’s dedicated BNZ client trust account until there is an agreed reason for them to move.
How do I release a payment?
Open the payment, review the agreed outcome and approve the release. You’ll see the amount and recipient before confirming.
What happens if there is a dispute?
The affected funds stay held while both sides provide information and work through Wlbr’s dispute process.
Do I need an account to get help?
Not to read the public guides. You only need to sign in when you want help with a specific payment, task or account.
Need more help?
Sign in and talk to the team.
Open a support ticket from your account and include the relevant payment or task reference.
That gives the Wlbr team the information needed to help from the start.
Can’t Sign In?
Email support@wlbr.app for help accessing your account.
If you think someone else has accessed your account, let us know straight away. Never send your password, sign-in codes or banking details.